Masalah TM BELUM di selesaikan lagi...sejak 13hb

Lapuran dibuat 13/12/2012 - talipon tidak ada nada dail - kemudian diketahui ianya kerana kabel talipon telah lagi sekali dipotong dan dicuri - di tiang talipon nombor 2 daripada simpang Jalan Mentakab. Ini adalah kali kedua kejadian ini berlaku pada bulan Disember ini - dan untuk tahun 2012, ianya sudah berlaku lebih kurang 4 - 5 kali, di mana setiap kali masa lama diambil untuk memperbaiki masalah ini. Pemotongan kabel talipon kali ini berlaku kerana pihak TM bila pasang kabel membiarkan kabel gayut rendah (senang sangat untuk pencuri kabel)..

Aduan dibuat 13/12/2012 - TM kata masalah ini akan diperbaiki dalam masa 24 jam - lepas itu mereka kata akan selesai dibaiki pada 16/12/2012....dan kini diberitahu akan dibaiki tak lama lagi...tarikh siap tak dibaiki.

Akibat ini, saya terpaksa ke Mentakab ke kedai internet untuk beberapa hari(hari ini, saya percaya hari keempat) - setiap kali lebih kurang RM8 bayaran internet, bayaran parking kereta lagi, bayaran minyak lagi... Adakah TM akan potong Bil untuk hari-hari ia tidak memberikan perkhidmatan talipon/internet? Tidak - bil bulanan masih perlu dibayar...dan internet saya sahaja RM88 setiap bulan..Bila buat aduan kerosakan, dail nombor 100 - bukan sahaja masa panjang diluangkan paling kurang 5 minit - paling lama lebih kurang 1 jam... dan mereka caj bagi panggilan ini.

Memberbaiki kebel yang tidak panjang (kurang daripada jarak satu tiang ke satu lagi), mengapa harus mengambil masa begitu lama? Semestinya, ada kebel spare untuk segera memperbaiki kebel. TNB cepat dalam masa kurang 12 jam bolelh selesaikan masalah, kenapa TM begitu lambat...

Tahu ini tempat, selalu kena insiden curi kebel - tak bolehkah guna tiang tinggi...atau tanamkan kebel bawah tanah...atau pasang CCTV...atau 'alarm'

Kawasan terbabit kawasan kampung - adakah ini sebab kes ini tidak PRIORITY... 

Kegagalan adalah kegagalan kerajaan BN - walaupun mereka akan pusing dan menyatakan bahawa mereka sudah swastakan kepada TM - jadi kegagalan adalah kegagalan TM bukan BN. TM pula lewat kerana mereka memberikan kerja kepada kontraktor luar - tidak mengunakan pekerja sendiri memperbaiki masalah penguna... Apakah yang sudah terjadi kepada Malaysia? Kegagalan BN adalah membenarkan semua ini diswastakan ...bukan sahaja diswastakan sahaja tetapi membenarkan TM pula memberikan kerja kepada Kontraktor Luar.

Ada lori dan ada orang naik tangga dan membuat satu dengan kebel TM...siapakah mereka? Pencuri atau 'kontraktor TM' = kita tak tahu. Dulu senang, bila TM sendiri membuat kerja pembaikan - pakai Lori/Kenderaan TM, dan memakai uniform TM... kalau orang yang tidak berpakaian sedemikian atau mengunakan kenderaan selain daripada kenderaan, jelas kita tahu bahawa satu kesalahan berlaku dan kita boleh buat Aduan Polis...Aduan kepada TM... sekarang tak tahu..

Bilakah orang kampung akan mendapat kembali perkhidmatan talipon dan internet di Kampung Lubuk Layang, Batu 3, Jalan Mentakab, Temerloh

Blogging saya mengenai isu ini yang saya hebohkan dulu dalam Blog saya, CHARLES HECTOR dilampirkan dibawah ini...

 

TM Cables stolen again within a few weeks - TM too slow and inefficient

When TM fails to provide good service to paying customers...In 2012, there has been about 4 - 5 occasions, where the cable has been stolen - the last being early December 2012 - and gain now it has been stolen, and guess what the theft has happened in almost the same location. And every time it takes days and days for the cable to be reconnected...meaning that customers for phone and/or internet service suffers. Customers pay monthly - and sometimes the loss of service can last weeks... but TM does not deduct the period they fail to provide service...

Worse still, is that when we call that 100 number to receive service faults, it takes a long time with all their many 'press this button'...and that button - key in your phone number....etc - sometimes more than 10 minutes - the longest that I have been on line with the TM customer service person has been more than 1 hour. And they ask all kinds of funny questions like your operating system and modem brands... WHY? Are they doing some sort of market survey? Why do they charge customers for making reports...

And the delay is caused because they have contracted out repair jobs to outside contractors... On the other hand, TNB (Tenaga Nasional Berhad) is so much more faster when it comes to response time and repairs... Surely TM can provide better service - why 24 hours? ...which most time is not true for it takes much more time than that... Telecommunication service providers must respond and remedy errors immediately in 1 to a few hours... Charges go up...and up and these service providers.

Now, I have to go to the internet shop many kilometers away...pay for parking and petrol and pay monies to access and use the internet...

Complain to the BN government - well, they will turn around and say that it is TM, a private company that is the service provider - so not their fault...

The GOVERNMENT MUST BE RESPONSIBLE - and in Malaysia, they must ensure that telecommunication services are all at the very best. TM should have their own staff responding and doing the necessary repairs...

Why are the cables being repeatedly stolen? Don't they have an alarm system? Why do they not keep the cables 'high' making it difficult to steal? One wonders whether it may just be the 'contractors' they use that is involved in these thefts - after all, more work...more contracts. We told them to fix the cables higher - but they still keep it low... 

Make a police report - Well the Ketua Kampung went to the police in Mentakab and made a report - they took it lightly....and said to go the TM and report - and then the Ketua Kampung gets a call from the Temerloh Police Station who asks him to come in again and bring his IC and make another report... Well, What about that CCTV that the police are installing ...should it not be installed here... The one in Mentakab, I saw was installed near the Maybank and the Public Bank in town in an area that is busy... Is it only Banks that need these CCTVs - no, the CCTVs must be installed in residential areas...kampungs and kampung baru where the it is not always filled with people and movement for these are the places that need more police protection...

Number of Police to 100,000 people

Malaysia - 370 (Total Number of Police Personnel in 2012) - Source: Interpol Website 

Singapore - 752 for every 100,000

Brunei - 1,076

Cambodia - 428

 

It is not just the numbers that matter, but also the quality as well as how the police are being used. In Malaysia, the problem some years back was that there was really insufficient 'Investigating Officers'(IO) - these are the police personnel that investigate the reported crimes. One IO once complained informally to me that every day when he comes in he has the interview and get details from about 30 persons who filed new reports daily - his complaint was that he really did not have time to go out and do further investigations...What we need is IOs that have the time to really investigate and find the criminal perpetrators

The case of stolen telephone cables ....will most likely not be solved given the state of affairs... To steal cables, you need the necessary lorry/vehicle and long ladders --- really, how many can there be? Surely, looking at the CCTVs, one will be able to reduce the numbers of possible suspects...remember these cables are beside roads - so not easy to identify the criminal.

But then, the problem is these contractors used by TM - they do not have easily identifiable uniforms or even vehicles with distinct TM markings - so the ordinary person will not know whether it is an official TM repair being done or whether it is some 'criminal' about to steal some cables... TNB is clear - as they use the TNB lorries/cranes and their personnel usually have the required TNB uniforms when they do their work... 

SOLUTION: Make sure that TM work is done by workers with the clearly identifiable TM trucks/vehicles wearing clearly identifiable TM Uniforms - With TM Road Signs when needed to be placed on roads when repair is being done...

When Cables are being stolen - insert CCTV - or place the cables on higher poles - more difficult to access...OR Bury the cables in pipes underground. Or get rid of the copper cables and change it to fiber optic cables which has no value and will not be stolen...